An Apology from Justin Ortel, President of Operations
At Woodbury Winery & Vineyards, we take pride in providing the best possible experience for our customers. But over the past few weeks, we've experienced some technical difficulties that have caused delays and frustration for many of you. We want to take a moment to sincerely apologize for any inconvenience this may have caused.
As the President of Operations, I take full responsibility for the issues that have occurred. We understand that our customers rely on us for quality products and services, and we're committed to making things right. That's why we're offering a 15% discount on your next order with the code JUSTIN. It's our way of saying thank you for your patience and loyalty.
We're also committed to making improvements to our systems and processes to prevent similar issues from happening in the future. We're investing in new technology, enhancing our training programs, and taking a closer look at our supply chain to ensure we can deliver the products you love in a timely and reliable manner.
I'd like to personally invite you to watch my video apology below. It's important to me that you hear directly from me about the steps we're taking to address the issues and improve our service. And if you have any questions or concerns, please don't hesitate to reach out to us. Our team is here to help.
Thank you for your continued support and understanding. We're committed to earning your trust and providing you with the exceptional service you deserve.
President of Operations
Click here for Video from Justin